PLAYER SUPPORT
A helping paw
for your taco shop.
Something not working, or have a question about Tanuki’s Tacos? Get in touch.
Email supporttanukistacos@protonmail.com
Help us find the problem
In your email, please include:
- Your iPhone or iPad model and iOS version.
- The game version, if you know it.
- What happened and what you were doing just before it happened.
- A screenshot, if it helps explain the issue.
Please leave out passwords, payment details and other private information.
Before you write
The game is stuck or has closed unexpectedly
Try closing and reopening the game, then restart your device if needed. If the problem returns, email us with the steps that caused it.
Contact us before deleting the game: your progress is stored on your device, and deleting the app can remove it.
I have a purchase or restore question
When purchases are available, use Restore Purchases in the game while signed in to the Apple Account used for the original purchase. If it does not work, email us the item name and what you see on screen. Do not send payment-card information.
Apple handles App Store refund requests. Visit Apple’s Report a Problem page to request a refund.
I have a privacy question
Email tanukistacos@protonmail.com. You can read our privacy policy draft while the game is being prepared for release.